Products sold by Tuftingshop are subjected to the EU legal guarantees. This means that you have a legal guarantee of 6 months on your product under the condition of normal use and proper maintenence. What this means can be found in the manual.
This applies on all non moving parts. Damage due to improper use, wear parts and consumables are not covered by this guarantee. Consumables include e.g. scissors, these are subjected to regular wearing over time. Replacements can be bought in the shop or by emailing us.